NH Köln Altstadt

Cleanliness, the facilities, the staff

What I liked most was the location of the hotel (10 minutes by public transport from Köln Dom), its comfort and the helpful staff. The locker in the sauna created several problems (it closed and refused to open😂) it was in the evening. Despite the fact, that the technician was not on shift, the receptionist made every effort to help and as a result opened this locker, for which I thank him very much! without his efforts, I would have left the hotel without shoes and a phone. The coupon to the bar as an apology showed the high standard of the hotel and how much they value the comfort of guests

We liked the central location; easy walks to Schokolademuseum, along & across the Rhine, to shops in Severinstrasse and other attractions. Reception and housekeeping staff both friendly & attentive to out needs - we had to prolong our stay due to illness. Liked the breakfast buffet. Room was close to stairs and elevator & quiet with window closed.

Hotel was comfortable and is nicely positioned close to river and touristic centre, metro (with direct line to fair ground). Free jelly sweets in lobby was nice surprise.

Great location! Across the street from the Lindt Chocolate Museum and Harbor Christmas Market. Easy 15-minute walk to the Angel Christmas Market and main shopping center. The staff was great! I was able to get a good short workout in the small gym.